COVID-19 Update: Going in to LEVEL 3 - April 28th 2020
We hope you are happy, healthy and mostly sane!
At Cycle World we don’t just sell bikes we ride them too but for the last month we haven’t been able to sell bikes and our riding has been limited to our own neighbourhoods. We are looking forward to cautiously getting back to both in the coming weeks under alert level three.
We have been humbled by the outpouring of support for us and for the way we have seen our community and the whole nation band together at a difficult time. Thank you!
Our first priority is the safety of our team and our community and during alert level 3 will be operating under the guidelines provided by the government. Our team will work from home where possible and we will operate a split shift where it is not, we will practice all recommendations on physical distancing and hygiene.
Although we have been at home we have still been working on ways we can serve our riders better, not just during this pandemic but onwards into the future. That said here’s how we can help you during level 3:
Our webstore is up and running https://www.cycleworld.co.nz/ and has the majority of our frequently sold items on there, however it does not have everything we have in-store so please contact us if you can’t find what you are looking for.
We will also be available through the following channels during our business hours 8:30am – 5:30pm Monday – Friday and 9:30am-3:30pm on Saturday, our responses may be delayed outside of these times but we will get back to you as soon as possible.
Call: 03 477 7473
Email: [email protected]
Facebook message: https://www.facebook.com/cycleworlddunedin/
We are more than happy to arrange a video call and shop with you too.
We will offer no-touch collection for orders or complimentary delivery throughout level 3, for the Dunedin area the majority of these deliveries should take place the same day with any remaining completed the day after purchase. Any deliveries will be contactless.
We will be offering secure no touch drop off and pick up at the store or complimentary pick-up and delivery throughout level 3 for the Dunedin area. You can book your bike in for service online here https://www.cycleworld.co.nz/servicing/ just include your address in the notes and we will arrange a time to collect. Feel free to contact us as above if it suits better.
We will include a complimentary bike wash no matter what service level is selected and will be also sanitize contact points as the bikes come to us and before they are returned to you.
We have enjoyed bringing some tips to you via our facebook videos so please let us know if there is anything else you would like us to cover.
Our cyclocross events will look very different this year but we do have some ideas for how it might be able to proceed – stay tuned.
Some of the team have been enjoying virtual races on zwift – if you are keen to be involved but aren’t sure how then contact [email protected] for help.
Thanks again for your ongoing support, we can’t wait to see you again (one day).
The Team at Cycle World Dunedin